18aa Privacy Policy
Your personal information is very important to us. This policy explains in detail how 18aa collects your information, the purposes for which it is used, and how it is kept secure.
The security of a user's personal information is a fundamental right when using any service on a digital platform. 18aa is aware of this responsibility and handles every piece of your information with the utmost care. This document has been prepared in accordance with international data protection standards.
Data Collection and Usage Policy
What Information Is Collected
When you register an account, log in, or use any service on 18aa, the following types of information may be collected:
- Identity Information: Full name, date of birth, national ID number or passport number.
- Contact Information: Mobile number, email address and current address.
- Financial Information: Details of transactions made via bKash, Nagad, Rocket, Upay or bank transfer.
- Account Information: Username, password (stored in encrypted form), login history.
- Technical Information: IP address, device type, browser information, cookie data and site usage patterns.
- Activity Information: Gaming history, bet amounts, win/loss records and bonus claim details.
Some of this information is provided directly by you, and some is collected automatically when you use our platform.
Purpose of Data Collection
18aa uses your information only for specific and legitimate purposes. No information is used beyond those purposes. The main purposes are:
- Account Management: Completing the registration process, verifying identity and ensuring account security.
- Service Delivery: Processing deposits and withdrawals, ensuring gaming services and providing customer support.
- Bonuses and Promotions: Determining eligibility for welcome bonuses, weekly rewards and special offers.
- Security: Preventing fraud, money laundering and other unlawful activities.
- Communications: Sending important updates, transaction confirmations and service-related information.
- Age Verification: Ensuring that all users are 21 years of age or older.
- Service Improvement: Analysing user experience to improve the quality of the platform.
Data Storage and Security
Data Retention Period
18aa retains your information only for as long as it is needed for the relevant purpose or required to meet legal obligations.
All information is retained while the account is active. After an account is closed, some information may be kept for the following reasons:
- Legal requirements relating to records of financial transactions
- Preserving evidence for dispute resolution
- Maintaining historical records to prevent fraud
- Keeping log data for audit purposes
Once the defined retention period has passed, information is securely deleted or anonymised so that you can no longer be identified.
Technical Security Measures
18aa uses multiple layers of security to keep your information safe:
- SSL Encryption: All data transmissions are secured with 256-bit SSL protocol.
- Password Hashing: Passwords are never stored in plain text — advanced hashing technology is used.
- Restricted Access: Only authorised staff can access data.
- Secure Servers: Data is backed up regularly and kept in a secure environment.
- OTP Verification: Two-step verification applies to sensitive operations.
- Fraud Detection: Unusual activity is automatically detected and monitored.
Third Parties and Data Sharing
When Information May Be Shared
18aa never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may need to be shared in the specific circumstances below:
- Payment Processors: The minimum necessary information is shared with payment providers such as bKash, Nagad, Rocket or Upay to verify and process transactions. Bank transfers are handled in the same way with the relevant bank.
- Identity Verification Services: During the account verification process, identity-related information may be confirmed through a secure third-party verification service.
- Legal Obligations: Information may need to be disclosed under a court order, a lawful request from an investigating authority, or applicable law.
- Security Threats: In the event of a serious security incident or fraud, the relevant authorities may need to be informed.
- Gaming Software Providers: Providers such as Pragmatic Play, Evolution, JILI or PG Soft may receive certain technical information in order to operate gaming services, but never personal identity information.
In each of the above cases, only the minimum information necessary for that specific purpose is shared.
Cookie Policy
18aa's platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience on the site.
Types of cookies we use:
- Essential Cookies: These are required to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Collect anonymised statistics to understand which parts of the site are used most.
You can control cookies from your browser settings. However, disabling essential cookies may cause some features of the site to stop working.
Your Rights and Controls
User Data Rights
As a user of 18aa, you have the following rights over your own information:
- Right to Access: You can request to know what information we hold about you and how it is being used.
- Right to Rectification: If any information is incorrect or incomplete, you can request that it be corrected.
- Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not be fully possible where legal obligations apply.
- Right to Restrict Processing: You can request that the use of your information be limited for specific purposes.
- Right to Object: You can object to your information being used for specific purposes.
- Right to Data Portability: You can request your information in a structured digital format.
To exercise these rights, contact our support team. Bengali-language support is available via 24/7 live chat.
Protection of Minors
All services on 18aa are available only to persons aged 21 or older. Information is not collected from, and services are not provided to, minors.
If the age verification process finds that a user is under 21, that account will be immediately closed and all associated information will be deleted.
We strictly follow our Responsible Gaming Policy and maintain multiple technical and procedural barriers to prevent minors from accessing the platform.
If there is any suspicion that a minor has registered, a parent, guardian or any concerned person can notify our support team. Such reports are reviewed with the highest priority.
Special Provisions and Policy Changes
Third-Party Links and Services
If 18aa's platform contains links to third-party sites or services, those sites have their own privacy policies. 18aa is not responsible for the data practices of those external sites. Before visiting any external site, you should read that site's policy.
Gaming software providers have their own data processing policies; however, 18aa ensures that these providers will not receive users' personal identity information under any circumstances.
Changes to This Policy
18aa reserves the right to amend or update this privacy policy as needed. Depending on the nature and significance of the changes, we will:
- Post a notice in a prominent location on the site
- Send a summary of the changes to the registered email address
- Update the "Last Updated" date at the top of the page
Continued use of the site after an update will be taken as acceptance of the revised policy. For significant changes, we may seek fresh explicit consent from users. If you have any questions about the latest policy, please contact our support team.
Reading About 18aa will give you more details about our values, mission and the nature of our services. The interests and safety of users are our primary consideration in every decision we make.
Dispute Resolution and Applicable Law
Any dispute or complaint relating to this privacy policy should first be directed to 18aa's support team for resolution. Our support team is available 24/7 via live chat and email in both Bengali and English.
If any provision of this policy is unclear or you would like more detail on any matter, you can visit our Frequently Asked Questions, where answers to common questions about data protection and account security are provided.
Contact Information
Privacy-Related Contact
If you have any questions, requests or complaints about this privacy policy, please use the contact details below. We will make every effort to respond to your message with the highest priority.