18aa Responsible Gaming:
Keep Yourself and Your Family Safe
Sports and casino betting is a form of entertainment — but it stays healthy only when kept under control. 18aa believes every player has the right to a safe and informed experience.
The Core Principles of Responsible Gaming
How we create a safe environment
18aa always wants its users to bet consciously and of their own free will. Betting is a form of entertainment — not a guaranteed source of income. That is why it is very important to set a budget before each session, consider your financial means, and stick to time limits.
18aa's Terms and Conditions clearly state that betting is a risky activity and deposited funds can be lost. No bet should be seen as a "guaranteed win". Only bet what you are comfortable losing.
To learn more about our position on responsible gaming, visit our About Us page. We believe healthy betting habits preserve enjoyment over the long term.
Bet for entertainment only
Never think of betting as a source of income or a way to pay off debt. Decide before you play how much you are willing to lose before you stop.
Do not go beyond your means
Never bet with money meant for essential expenses like food, rent, or medical care. Keep your betting budget separate.
Do not chase losses
Placing larger bets to recover lost money ("chasing losses") is one of the most harmful habits. Accepting a loss is part of responsible gaming.
Play with a clear head
Do not bet when you are angry, anxious, or under the influence of alcohol. Decisions made with a clear mind are the best decisions.
Take a break
Playing for long periods without a break increases mental stress. Take regular breaks — go for a short walk, spend time with family.
Set Limits for Yourself
Use 18aa's self-limit tools to control your play
Deposit Limit
Set a maximum cap on your daily, weekly, or monthly deposits. Once the limit is reached, no further deposits can be made.
Session Time Limit
Decide in advance how long you will play in one session. When the set time is up, your account will automatically go into a break.
Self-Exclusion
Activate self-exclusion to block yourself from the platform for a set period or permanently. Once activated, you will not be able to log in.
Loss Limit
Set a loss limit so that no more bets can be placed once you have lost a specified amount.
Cooling-Off Period
Temporarily close your account for a set number of days. No bets can be placed during this time.
Contact the Support Team
Contact our team via 24/7 live chat to activate or change any limit — support is available in both Bengali and English.
Recognise the Warning Signs
If the signs below appear, it means betting is becoming a problem
- You are developing a tendency to bet more to recover lost money
- You feel restless, angry, or anxious when you stay away from betting
- You are hiding the amount you bet from family or friends
- You are spending money meant for food, rent, or medical care on betting
- You keep coming back to betting despite promising to stop
- You are taking on debt or borrowing money from others to bet
- You are neglecting work, studies, or family responsibilities to bet
- Daily life feels dull when you are not betting
- You are using betting as a way to reduce stress
- You have tried to stop betting but have not been able to
Assess Yourself
Think through the questions below on your own — no answers are saved
What are my betting habits like?
- Do I bet every day or almost every day?
- Do I have a separate budget set aside for betting?
- Have I ever bet beyond my budget?
- Do I place bigger bets when I lose?
- Are the people close to me worried about my betting?
- Is betting affecting my family life or work life?
- Can I stop betting if I want to?
Where to Get Support
You are not alone — asking for help takes courage
18aa Live Support
Talk to our team in Bengali via 24/7 live chat. Get immediate help with self-exclusion, setting limits, or temporarily closing your account.
Email Support
You can also reach us by email. Replies are provided in both Bengali and English.
Family and Trusted Ones
Talk openly with the people close to you. Support from family is one of the most effective ways to overcome a problem.
Professional Counselling
Seek advice from a mental health professional or psychiatrist. Both government and private mental health services are available in Bangladesh.
Support Groups
Support groups made up of people facing the same issue are a safe place to share experiences.
Closing Your Account
If you feel you need to stop permanently, you can contact 18aa via live chat or email to request a permanent account closure.
If you believe a loved one is showing problematic betting behaviour, talk to them calmly. Express your concern without blaming and look for a solution together. Visit our FAQ page for more questions and answers about responsible gaming.
Protection of Minors
Betting is strictly for ages 21 and above
A minimum age of 21 is mandatory to register at 18aa. Age is verified at registration, and if there is any doubt, additional documents may be requested for account verification. If a minor attempts to use a guardian's account, that account will be suspended immediately.
If you are a guardian and suspect that your child or teenager is betting, please contact us immediately via live chat. We handle such matters confidentially and promptly.
Use parental control software on computers to prevent children from accessing betting sites.
Keep your login password out of reach of children. Never share your password.
Betting by minors is strictly prohibited
Betting is for persons aged 21 and above only. Age is verified at account registration. If any betting activity by a minor is detected, the account will be permanently cancelled and deposited funds may be withheld.
Frequently Asked Questions
Answers to common questions about responsible gaming