18aa FAQ — Bonus, Withdrawal, VIP and Responsible Gaming

Yes, a bonus can be cancelled while it is still active at 18aa, but the associated bonus balance will also be cancelled — your original deposited amount will not be affected. Think carefully before cancelling, because once cancelled that bonus cannot be claimed again. See the Terms and Conditions page for details.

Every bonus at 18aa has a set expiry period, counted from the date the bonus is activated. If the wagering is not completed within that time, the bonus balance is automatically cancelled. For the exact expiry details, log in and check your Bonus section.

No. The 100% welcome bonus (up to ৳20,000) at 18aa is available only once per account — on the first deposit only. If the same person tries to claim the bonus by opening multiple accounts, those accounts may be closed. Each account is linked to one mobile number and one payment method.

A wagering requirement means you must place bets totalling a set multiple of the bonus amount before you can withdraw bonus funds. For the 18aa welcome bonus, this is 10 times the bonus amount. Example: deposit ৳1,000, receive ৳1,000 bonus — balance becomes ৳2,000 — and you must wager ৳1,000 × 10 = ৳10,000 before withdrawing. Once wagering is complete, winnings from the bonus can be withdrawn.

Slot games generally count at 100% towards the wagering requirement. However, live casino tables, card games and sports betting may count at a different rate. With the large collection of slot games at 18aa, completing the wagering is straightforward. Read the bonus terms or ask in live chat to confirm how much each game contributes.

Depositing ৳40,200 takes the welcome bonus to its maximum — bonus ৳20,000 (100%), total balance ৳60,200. The wagering requirement will be ৳20,000 × 10 = ৳2,00,000. Depositing more than this will not increase the bonus beyond ৳20,000, as that is the maximum limit. You can use bKash, Nagad, Rocket, Upay or bank transfer to deposit.

No. Withdrawals at 18aa are sent only to the wallet registered in the player's own name. That means funds will only go to the bKash, Nagad, Rocket or Upay number linked to your 18aa account. Withdrawing to a third-party number is not permitted for security reasons and such requests may be rejected.

18aa's withdrawal process runs seven days a week, 24 hours a day. Whether you submit a request at night or on Friday–Saturday, the target is to deliver funds within 5–30 minutes, just as on any other day. For bank transfers, processing may take slightly longer depending on the bank's own business hours.

Pending means your request is under review. 18aa normally completes withdrawals within 5–30 minutes. If more than 30 minutes have passed, contact live chat with your transaction ID. If your account verification is incomplete, a withdrawal may be held — submit any required documents in advance to avoid delays.

The minimum withdrawal amount at 18aa is ৳1,000. Amounts below this cannot be withdrawn. The minimum deposit is ৳500 — this limit applies equally across bKash, Nagad, Rocket, Upay and bank transfer. You cannot withdraw from a bonus-linked balance without first completing the wagering requirement.

bKash withdrawals from 18aa are normally completed within 5–30 minutes. Nagad, Rocket and Upay withdrawals follow the same timeframe. After submitting a withdrawal request, make sure your bKash number is active and that your transaction limit is sufficient.

18aa VIP members receive weekly cashback, priority customer support and early access to special promotions. Moving to a higher tier increases the cashback rate and opens up exclusive offers. Full details of the 18aa VIP programme are available on that page.

18aa has four VIP tiers: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5%; Gold — up to 0.8%; Platinum — up to 1.0%. Cashback is calculated on that week's net loss (total losses minus total winnings). Example: a Gold member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.8% = ৳160 cashback.

Each week, your total losses minus your total winnings gives your net loss — your tier's cashback rate is then applied to that amount. If there is no net loss for the week, cashback will be zero. Cashback is generally credited to your account at the start of the following week and can be used as balance.

Playing regularly and increasing your activity is the main way to move up. 18aa reviews your activity and upgrades your tier automatically. Check the VIP page for the exact upgrade criteria, or ask directly in live chat — support is available in Bengali.

18aa VIP cashback is added to your account balance. It can be used for new bets and can also be withdrawn subject to the applicable conditions. The exact usage terms may vary — log in and check your Balance section for full details.

Some common signs: spending more than your budget, returning repeatedly to chase losses, cutting time with family or work to spend more time gambling, and finding it hard to stop. If you notice these signs, read the responsible gaming page and use the support available at 18aa.

Yes, as part of responsible gaming 18aa lets players set a deposit limit. Using this tool, you can decide yourself the maximum amount you can deposit within a given period. Go to Account Settings to set a limit, or ask for help in live chat.

All casino and betting activity at 18aa is strictly for players aged 21 and above. Anyone under 21 cannot open an account or play. Age is verified during registration and proof of identity may be requested if needed. Protecting minors from gambling is one of 18aa's primary responsibilities.

18aa offers both a cooling-off (short-term break) and self-exclusion (long-term break) option. With cooling-off, your account can be kept inactive for a set number of days; with self-exclusion, you can stop playing for an extended period. To activate either option, contact 24/7 live chat or send an email.

For mental health support in Bangladesh, you can contact the National Institute of Mental Health (NIMH), Kaan Pete Roi, or various private counselling centres. 18aa also provides responsible gaming tools and support. If you or someone you know is struggling, do not delay — seek help right away.

18aa takes the protection of minors very seriously. Age verification at registration, review of suspicious accounts, and advising parents to use family-filter software are among the steps 18aa takes. If you suspect that a family member is using an account, notify live chat immediately.